Privacy Policy
Effective date: October 28, 2026
Kootenai AI and Robotics, LLC (“KAIROBO,” “we,” “us”) respects your privacy. This Privacy Policy explains what information we collect through our website at kairobo.org and in our business communications, how we use it, and the choices you have.
We are based in the Post Falls, Idaho area (ZIP code 83854) and work with customers in the United States and Canada.
Information We Collect
When you contact us, request an estimate, schedule a service, fill out a form, opt in to text messages or use our website, we may collect basic information such as your name, phone number, email address, business or service address, project details, appointment information and communication preferences.
Our website also receives limited technical information, such as your IP address, browser type and the pages you request, as described below.
How We Use Information
We use this information to respond to inquiries, provide estimates, schedule services, send appointment confirmations and reminders, provide service updates, support customers, improve our services and run our business.
Website Contact Form
When you use the contact form on our website, we collect the name, email address, optional phone number and message you enter, whether you agree to be contacted, and whether you ticked the optional text-message box.
Your submission is sent through a Google Apps Script relay to our business email account at Google, so Google processes it on our behalf. See the Google Privacy Policy. Our website does not save form submissions in a database; your message is kept as an email in our business email account.
To block spam we use Cloudflare Turnstile, which may check technical information from your browser and connection, such as your IP address, to tell people apart from automated bots. See the Cloudflare Turnstile privacy policy. We also keep a short-lived count of submissions per IP address to limit abuse, and we do not keep that count after it expires.
Please do not include health information, payment card numbers, government ID numbers or other sensitive information in the form.
Chat Assistant (Third-Party Service)
Some pages of our website (the home page, the About page and the AI Chat page) include a chat assistant provided by a third party, LeadConnector (HighLevel). If you use the chat, the messages you type and any details you share, such as your name, email address or phone number, along with technical information such as your IP address, browser, device and pages visited, may be collected by the provider and made available to us. The provider may use cookies or similar technologies to run the chat. See the LeadConnector privacy policy.
Chat replies are generated by artificial intelligence and may be incomplete or inaccurate. Please do not share sensitive information in the chat. Chat conversations may be kept in our customer communication platform.
AI Voice Agents and AI Agents
Our AI voice agents, Maya and Nate, answer calls and text messages to demonstrate our AI Voice and AI Text Messaging services. If you call or text them, what you say or type, your phone number and details such as the time of the call or message may be processed by our AI and communication service providers and made available to us. These agents use AI, and their replies may be incomplete or inaccurate.
Through our AI Agents service we set up customized AI agents for our clients. When we set up or support an agent for a client, we handle the client’s business information only to provide that service. When an AI agent communicates with people, its use of AI is disclosed.
Website Hosting, Security and Analytics
Our website is hosted and delivered by Cloudflare. To serve and protect the site, Cloudflare processes technical request data such as IP address, browser type and the pages requested. See Cloudflare’s Privacy Policy.
We use Cloudflare Web Analytics to understand overall traffic, such as which pages are viewed, referring sites, countries, browsers, devices and page speed. According to Cloudflare, Web Analytics does not use cookies or local storage and does not fingerprint individual visitors. We look at this information only in aggregate.
Text Message (SMS) Communications
If you give us your mobile phone number and opt in, Kootenai AI and Robotics, LLC may send you text messages about your inquiry, estimate, appointment, service updates, customer support and related business communications. Message frequency varies. Message and data rates may apply.
You can opt in by replying YES to a confirmation text from us, or by ticking the optional text-message box on our contact form (we may then ask you to reply YES to confirm). We send text messages only to people who have opted in. See our SMS opt-in details.
You can opt out at any time by replying STOP. For help, reply HELP, email contact@kairobo.org or call (509) 994-3525.
Consent to receive text messages is not a condition of purchase.
Sharing of Personal Information
We do not sell or rent your personal information.
We share limited information with service providers only as needed to run our business, such as website hosting, email, payment processing, scheduling tools, customer relationship management and customer communication platforms. These providers include Cloudflare (hosting, security, spam protection and analytics), Google (business email and the form relay), LeadConnector (HighLevel) (chat assistant and customer communication tools) and the AI and communication providers that power our AI voice agents and AI agents. We expect them to protect your information and use it only to provide their services.
Mobile phone numbers, SMS opt-in data and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes.
We may also disclose information if required by law.
Cookies
We do not set advertising cookies on our website, and Cloudflare Web Analytics does not use cookies. The chat assistant and Cloudflare Turnstile may set or read cookies or similar technologies where needed for them to work. You can use your browser settings to limit or block cookies, though some features may then not work.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss or disclosure. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.
Data Retention
We keep personal information only as long as reasonably necessary to provide services, communicate with customers, keep business records, meet legal obligations and support legitimate business operations. Contact form messages are kept as emails in our business email account, and chat conversations may be kept in our customer communication platform.
Your Choices
You can ask us to access, correct or delete the personal information we hold about you by emailing contact@kairobo.org. We will respond as required by applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.
Contact Us
For questions about this Privacy Policy, your personal information or text messages, contact Kootenai AI and Robotics, LLC at contact@kairobo.org or (509) 994-3525.