AI Text Messaging
Send automatic appointment confirmation text messages. Request reviews after job completion. Notify clients of scheduling changes, discount packages, etc.
Text one of our AI Agents to try it out!
By texting one of our agents directly, you will be able to see just how powerful SMS via AI can be.
What AI and SMS provides:
Automated appointment reminders
Send confirmation and reminder texts to customers before scheduled appointments to help reduce no-shows and keep everyone informed.
Lead follow-up text campaigns
Automatically follow up with new leads after they submit a form, request a quote, or book a service so opportunities do not get missed.
Missed-call text back
Instantly send a text message when your business misses a call, giving potential customers a quick way to continue the conversation.
Two-way customer messaging
Manage customer conversations through text messaging so your team can answer questions, provide updates, and stay connected.
Promotional SMS campaigns
Send special offers, seasonal promotions, announcements, and updates to customers who have opted in to receive marketing messages.
Review request automation
Automatically send review requests after completed appointments or services to help generate more customer feedback and online reviews.
Opt-in and unsubscribe support
Set up messaging flows that help customers understand what they are signing up for and provide a clear way to unsubscribe from future texts.
How does it work?
Use your existing phone number or get a new one dedicated to your text messaging campaigns. Standard numbers and Toll-Free numbers are available.
A2P DC10 approval is required for both Standard and Toll-Free numbers (we handle that).
Numbers must be dedicated to business operations. If you use your personal number for business purposes, we will set up a dedicated number specifically for SMS communications used by the AI system.
We handle all of the setup
How AI text messaging is set up
KAIROBO sets up AI text messaging for appointment reminders, new-lead follow-up, missed-call text back, two-way customer conversations and review requests. Text messaging only works well, and only stays allowed, when customers have agreed to receive it, so opt-in and an easy way to stop are part of every setup.
How we set it up
- A phone number for your texts: your existing number, or a new dedicated one (standard and toll-free numbers are available)
- Carrier (A2P) approval, which KAIROBO handles for you
- A dedicated number for texting if you currently use a personal number for business
- Clear opt-in, so customers know what they are signing up for, and a way to unsubscribe at any time
Customers confirm by replying YES to opt in and can reply STOP at any time. Read how opt-in works on our SMS opt-in page, or text Maya at 1-509-471-5324 or Nate at 1-208-603-4284 to try it.
KAIROBO is based in the Post Falls, Idaho area (ZIP 83854) and works with clients anywhere in the United States and Canada. See our service area.
More questions about AI text messaging
What kinds of text messages can AI send for my business?
Appointment confirmations and reminders, follow-ups with new leads, a text when your business misses a call, review requests after a completed service, and updates about scheduling changes. Promotions are sent only to customers who have opted in to marketing messages.
Do my customers have to agree before I text them?
Yes. Texting people who have not opted in (cold texting) is not allowed under carrier and messaging guidelines. Customers opt in by replying YES and can opt out by replying STOP.
Can I use my existing business phone number?
Yes, or you can get a new number dedicated to your text messaging. If you use a personal number for business, we will set up a dedicated number for the SMS communications used by the AI system.
Who handles the carrier registration?
KAIROBO does. Carrier (A2P) approval is required for both standard and toll-free numbers, and we handle that setup for you.
How can a customer stop receiving texts?
They reply STOP at any time. They can reply HELP for assistance.
How do I get started?
Try it first: chat with our AI assistant using the chat bubble on our AI Chat page, or call one of our AI voice demo agents, Maya at 1-509-471-5324 or Nate at 1-208-603-4284. When you are ready, email contact@kairobo.org, call (509) 994-3525 or send a message through the contact form.
Our Services
AI Business Solutions
Customized AI agents set up to help your business run more efficiently. Lead intake and follow-up, scheduling and admin help, inbox and task management, and internal reporting.
24/7 secretary. Answers calls on your behalf. Automatically schedules clients. Answers business-specific questions. All without you doing a thing.
Chat client for your website that knows your business inside and out. Answers questions for visitors to your website. Schedules clients according to your availability.
Send automatic appointment confirmation text messages. Request reviews after job completion. Notify clients of scheduling changes, discount packages, etc.
Let us manage your website needs. From design to publication, we'll handle as much of the process as you want us to.
Use AI to manage Google Reviews. This includes sending requests to clients, monitoring existing reviews, and responding to new reviews.
Frequently Asked Questions
Is Cold Texting Allowed?
Short answer: No
Cold Texting is when someone sends an SMS to a recipient who did not opt-in or agreed for you to message them. In other words, you are sending an SMS to someone who did not want to receive a message from you. This breaks TCR guidelines, carrier guidelines, and Phone System messaging policy. If you have not received explicit consent to message someone via SMS, do not message them. Those found cold messaging may not be approved for increased sending limits and are at a high risk for SMS Suspension
What is the difference between a Standard number and a Toll-Free number?
Short answer: Customer perception
Toll-Free numbers tend to have lower open/pick-up rates when compared to Standard local numbers. This is not typically an issue when the customer is expecting to receive a text from you.
Toll-Free Numbers:
- are simpler to get registered
- more likely to be approved
- no registration costs
- no sending limits
- restricted to specific area codes (800, 833, 844, 855, 866, 877, and 888)
Standard numbers are more complicated to register, less likely to get approved, and come with a small cost (we cover the costs in most cases).
Standard Numbers:
- require a valid Tax ID
- use local area codes
- registration costs apply (small)
- limited messages per day (<6000) without a larger plan
- campaign fees entail a monthly cost ($2+/month)
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